How to Communicate Better in the Workplace: Four Barriers to Effective Communication
If you have ever seen a good communicator in the flow of expressing themselves, it can be both an inspiring and discouraging thing to witness. Some people seem to be able to express themselves naturally and effortlessly, while others have a host of issues to overcome. The encouraging news is that learning to communicate better is entirely possible; the first step is learning about the barriers that block effective communication. How to Communicate Better by Overcoming Assumptions Words are a small part of communication. People communicate with their personalities, their bodies, and even through silence. We take in and respond to large amounts of information daily without fully realizing that we are wordlessly communicating with those around us. For example, when a coworker who is normally chatty and vibrant comes into work and they are quiet, withdrawn, and disheveled in appearance, they are communicating something without even speaking. We might subconsciously take note of their behavior, body language, and appearance and deduce that they are struggling today. They have communicated something to us. How we treat them in response is us communicating back to them. We might be gracious to them, give them space by not engaging in small talk, or we might take the opportunity to ask them how they are. If we were to observe the changes in them and decide on the reasons for those changes, we would be assuming. It might be a correct assumption, but without asking them simple, non-invasive questions, we won’t know for sure what is going on. Assumptions might be correct, but by leaning on assumptions, we risk being incorrect. There remains a barrier between us and the person we’ve assumed about. Correct assumptions are just as unhelpful as incorrect assumptions, in some ways. Making assumptions means that there is a [...]